Product Safety

Adverse Event & Quality Complaint Reporting

If you have noticed an adverse event, incident or quality issue related to a product we supply, please let us know. Reports are shared with the relevant manufacturer and assessed in accordance with applicable regulations.

Is this an emergency? In life-threatening situations, do not wait for this form — call your local emergency number (112 in Türkiye and the EU) immediately.

What should a report include?

The product name and, if possible, the lot / serial number (shown on the packaging or label)
The date and a short description of the event
Contact details so we can reach you

Please do not include patient identifiers such as names or national ID numbers. If needed, we will contact you to request further information.

Incidents involving medical devices may also be reported directly to the competent authority in your country (in Türkiye: the Turkish Medicines and Medical Devices Agency, TİTCK). [REQUIRED: authority reporting link and confirmation of internal procedure]

Report Form

Fields marked * are required.

Report type *

Full Name * Your Role *

Institution

Email * Phone

Product *

Lot / Serial No. Date of Event

Description of Event * I have read the Data Protection Notice and consent to my report being processed for assessment and, where necessary, forwarded to the manufacturer and competent authorities. *